Get help
Contact your InfraSure team for access, new portfolios, detailed modeling and questions about a result.
Contact support
Email info@infrasure.ai. Include the portfolio, asset, screen, what you expected and what you saw. A screenshot helps the team investigate.
Choose the right next step
| Question | Where to start |
|---|---|
| Why do nearby assets share Hazard Loss? | Benchmark FAQ |
| Why did a ranking change? | Check cohort, profile and active red flags in Assess Settings. |
| Can I use my own contract and loan terms? | Review the Profile’s PPA input and Cashflow Configure settings. |
| How do I request more detailed analysis? | Use Run Detail Modeling on the Profile and contact your InfraSure team. |
| How do I explore risk transfer? | Contact the team about Performance Assurance or Outage Pricing. |
Questions about ownership or result context
- For an edit that affected several portfolios, check shared Workspace Assets.
- For the difference between a correction and an alternative, check Baseline and what-if Scenarios.
- For results that are pending or Updating, check model runs and result status.
When reporting an issue, include the selected Baseline or Scenario name and whether results were updating, where those labels are available.